by wehelphealthclubs | Aug 21, 2015 | Customer Service, HR Management, Leadership
Celebrating Your Employees”Nice work”. It’s easy enough to say, yet so easy to forget. Recognizing employees for a job well done isn’t just nice. It’s necessary. We are always looking for easy, inexpensive ways to recognize the good in our organizations....
by wehelphealthclubs | Apr 15, 2015 | Customer Service, HR Management, Management
New York Court Awards Injured Personal Training Client $980,000. Hiring the right PT staff person and making sure your expectations are known is absolutely required. Policy and procedures, consistently and rigorously applied will help. Finally, an accountability...
by wehelphealthclubs | Mar 18, 2015 | Customer Service, Management, Member Retention, Operations
Here is just one of the ideas, Focus on One Thing. “If you find your company is not in first place in comparison to your competitors, a method of differentiation is to focus on one aspect of your business product/feature and make it the best in your space. The second...
by wehelphealthclubs | Jan 7, 2015 | Customer Service, Operations
Customer Service Improvement: 15 Places To Leapfrog The Competition http://ow.ly/GWFW4 January is pivotal to your entire year, so don’t derail your sales efforts with poor customer service. Take a look at this list, pick out your weaknesses and get organized,...
by wehelphealthclubs | Jun 23, 2014 | Customer Service, Management, Member Relations
Feedback is the breakfast of Champions Don Shula, former coach of the only undefeated NFL team in history, made this statement in his book, “Everyone’s A Coach”. This is valuable reading for any leader or manager that deals with people. Feedback is...
by wehelphealthclubs | Jan 30, 2014 | Customer Service, HR Management
Grow your business with a focus on customer service, professional development http://ow.ly/t7sFE Success is defined in our industry by having thriving members which comes from thriving employees focused on meeting members needs and wants. Please take a couple minutes...
