by wehelphealthclubs | Apr 14, 2017 | Member Relations, Sales, Sales Management
Make it as easy and enjoyable as possible for your clients to let people know that you do good work. Source: 25 Ways to Ask for a Referral Without Looking Desperate 1. Directly ask. 2. Focus on your “best best” clients. 3. Provide value. 4. Recognize and...
by wehelphealthclubs | Mar 12, 2017 | Customer Service, Member Relations, Member Retention
Good customer service is critical to the success of any business. Learn five common mistakes that many brands make and how to avoid them. 1. Over-automation 2. Failing to listen 3. Being reactive instead of proactive 4. Undervaluing customer service staff 5. Not...
by wehelphealthclubs | Mar 7, 2017 | Management, Member Relations, Member Retention
#5: The Law of Change Although people resist change, it is this very change that keeps them vibrant and interested in life. • Members—as all people—tend to resist change. • Change is essential to keeping people happy. • New challenges, new looks, better ways to do...
by wehelphealthclubs | Feb 13, 2017 | Financial Management, Member Relations, Member Retention
Save yourself by avoiding these money mistakes…. Source: 5 Small Financial Mistakes that Can Lead to a Major Cash Crisis If you read the article you will see that there is a theme here. Don’t play fast and loose with other people’s money or your...
by wehelphealthclubs | Jan 27, 2017 | Health and Fitness, Member Relations, Member Retention
Source: To improve health and exercise more, get a gym membership, study suggests — ScienceDaily Here is good news for health club owners and managers. Of course, you already knew this, but here is scientific evidence that what you offer makes a difference in...
by wehelphealthclubs | Jan 12, 2017 | Health and Fitness, Member Relations, Personal Training
The science of why we often fail to eat healthy. Here is a great link with some very simple and straight forward advice on eating healthy you can share with your members and clients. Source: Healthy Eating: A Beginner’s Guide on How to Eat Healthy and Stick to...
