by wehelphealthclubs | Jun 12, 2015 | Marketing, Member Relations, Operations, Sales
Web PresenceGiven that the internet has become a stable, ever-present tool in any information-seeker’s arsenal, your company’s Web presence plays a key role in the overall success of your brand. Thus, it’s in every brand’s best interest to create a positive online...
by wehelphealthclubs | Aug 13, 2014 | Marketing, Member Relations, Sales
As I have traveled to clubs and talked with owners the past few months I am more convinced than ever that the KEY to increasing membership sales is your internal referral program. This is the KEY and it is also being completely over looked. You have excited members...
by wehelphealthclubs | Jun 23, 2014 | Customer Service, Management, Member Relations
Feedback is the breakfast of Champions Don Shula, former coach of the only undefeated NFL team in history, made this statement in his book, “Everyone’s A Coach”. This is valuable reading for any leader or manager that deals with people. Feedback is...
by wehelphealthclubs | Apr 1, 2013 | Member Relations, Member Retention
The 10 Magic Phrases of Customer Service Entrepreneur.com – Mozilla Firefox http://ow.ly/jE7dv Here is my favorite: “I don’t know, but I’ll find out.” When confronted with a truly difficult question that requires research on your part,...
by wehelphealthclubs | Dec 31, 2012 | HR Management, Leadership, Member Relations
If you are looking for some resolutions to better your gym or club this year, here is a place to start. Read this list. We get so busy solving problems, we sometimes forget that communication with the people who can help solve most of the problems, employees and...
