by wehelphealthclubs | May 30, 2017 | Health and Fitness, Member Retention
Five Secrets for Steadier Workouts The Wall Street Journal.May 20, 2017, Rachel Bachman Here are some habits of those who exercise frequently that just might help your members: 1. They work out at the same time most days. A study published in April in the British...
by wehelphealthclubs | Mar 12, 2017 | Customer Service, Member Relations, Member Retention
Good customer service is critical to the success of any business. Learn five common mistakes that many brands make and how to avoid them. 1. Over-automation 2. Failing to listen 3. Being reactive instead of proactive 4. Undervaluing customer service staff 5. Not...
by wehelphealthclubs | Mar 7, 2017 | Management, Member Relations, Member Retention
#5: The Law of Change Although people resist change, it is this very change that keeps them vibrant and interested in life. • Members—as all people—tend to resist change. • Change is essential to keeping people happy. • New challenges, new looks, better ways to do...
by wehelphealthclubs | Feb 13, 2017 | Financial Management, Member Relations, Member Retention
Save yourself by avoiding these money mistakes…. Source: 5 Small Financial Mistakes that Can Lead to a Major Cash Crisis If you read the article you will see that there is a theme here. Don’t play fast and loose with other people’s money or your...
by wehelphealthclubs | Jan 27, 2017 | Health and Fitness, Member Relations, Member Retention
Source: To improve health and exercise more, get a gym membership, study suggests — ScienceDaily Here is good news for health club owners and managers. Of course, you already knew this, but here is scientific evidence that what you offer makes a difference in...
by wehelphealthclubs | Oct 19, 2016 | Customer Service, Member Retention, Operations, Strategic Planning
Technogym survey results suggest that Millennial health club desires are fueled by technology, personalization, entertainment, and the efficient use of time and data. The Technogym survey also sought to examine Millennials’ biggest barriers to exercise, which were...
