“It’s easy to love praise, but seeing customer complaints as a gift is the best way to strengthen your business.”  I love this article

by Bruce Poon Tip,  Founder of  G Adventures.  Read on for more sage advice.

“When your company has a taste of real success, the praise can blind you to problems that may be developing.  A lack of complaints makes a lot of companies happy–no news is good news, right?  Wrong. There are always areas where you can do better, and if your customers don’t tell you what they are, who will?  You also need to see customer complaints for what they are – opportunities — and to give your employees the freedom to do the same. When you’re a successful company, analyzing your mistakes is the only way to grow.”

Source: I Just Got a Letter From an Unhappy Customer – and I Love it